Customer Service Representative (Residential and Commercial Departments)
Customer service representatives help field customer calls, serve as a liaison between customers and service technicians and promote the sale of the company’s services. In order to qualify for this position, you must be 18 years or older and show proof that you are legally able to work in the state of California.
Compensation starts at $15.00 per hour. Full and part-time positions available. For full time positions the company provides, paid health care and life insurance, paid sick days, vacations and holidays. As with the technicians, pay is dependent on pest control licenses held. How much you achieve and the wages you earn are entirely up to you. As a company we encourage your enthusiam to achieve greater knowledge and professional standing, therefore we compensate you for your achievements. We even offer monetary help when an individual is working to aquire college degrees in an industry related field.
Customer Service Responsibilites:
Here are a few “important skills” every successful customer service representative must have naturally or be able to cultivate in a short period of time.
Patience: Not only is patience important to customers, who often reach out to support when they are confused and frustrated, but it's also important to the business at large: It’s a fact that great service beats fast service every time.
Attentiveness: The ability to really listen to customers is so crucial for providing great service. Your customers deserve respect and part of showing respect is listening and acknowledging your understanding of your customers’ concerns.
Clear Communication Skills: Make sure you're getting to the problem at hand quickly. When it comes to important points that you need to relay clearly to customers, keep it simple and leave nothing to doubt. More customers have been lost to unintentional misunderstandings than to other service situations.
Product Knowledge: The most successful customer service personnel will have a deep knowledge of the products they sell. Without knowing your product from front-to-back, you won't know how to help customers when they run into problems.
Ability to Use "Positive Language": Rather than telling a customer what you can’t do for them, let them know first what can be done. People respond to positive statements more favorably even if you’re telling them you can’t do exactly what they want.
Acting Skills: Every great customer service rep will have those basic acting skills necessary to maintain their usual cheery personality in spite of dealing with people who may be just plain grumpy.
Time Management Skills: Even though it’s important to spend time with a customer, the bottom line is that there is a limit, and you need to be concerned with getting customers what they want in an efficient manner.
A Calming Presence: The best customer service reps know that they cannot let a heated customer force them to lose their cool; in fact, it is their job to try to be the "rock" for a customer who thinks the world is falling down due to their current problem.
Persuasion Skills: You need to have some mastery of persuasion so that you can convince interested customers that your product is right for them (if it truly is).
Tenacity: A great work ethic and a willingness to do what needs to be done (and not take shortcuts) is a key skill when providing the kind of service that people talk about. Putting in the extra effort will come back to you ten-fold when your driving motivation is to never "cheat" your customers with lazy service.
For Information on Industry Licensing go to: http://www.pestboard.ca.gov/howdoi/lic.shtml